Answered By: Paul Arrigo Last Updated: Feb 03, 2016 Views: 7
Answered By: Paul Arrigo
Last Updated: Feb 03, 2016 Views: 7
Films we get from Digital Campus require Microsoft Silverlight to play.
Here are troubleshooting ideas to try if you're unable to get the movie to play:
- Try an alternate browser
- On a Mac OS X machine, we recommend Safari or Firefox.
- Check your version of Silverlight.
- If the version is 5.1.31010.0, be aware that specific version is broken.
- Un-install Silverlight.
- Windows users can do this via the Programs and Features Control Panel
- Mac Users must remove any files having to do with Silverlight, PlayReady or WPFe from the following folders:
- /Library/Application Support/Microsoft/
- /Library/Internet Plugins/
- ~/Library/Application Support/Microsoft/
- ~/Library/Internet Plugins/
- Re-install it from the following URL: http://microsoft.com/getsilverlight
- Check the following diagnostic page –
- Make sure that all four items at the top have green check marks next to them
- If they are not reachable, you may have an issue with your DNS settings. Using a publically available DNS service such as Google (18.104.22.168) or Level3 (22.214.171.124) can sometimes resolve those issues.
- Right click in the area where the movie would normally appear and select “Silverlight Preferences.”
- Click the Playback tab
- Make sure “Enable download and updates to components required for protected content playback” is checked
- On the diagnostic page in step 6, there’s also a link to test for HTTP proxies.
- If your campus is utilizing an HTTP proxy, it may be helpful to bypass it when viewing movies if possible
- Try clearing the Silverlight DRM cache –
- Close all instances of all web browsers.
- Navigate to the PlayReady DRM folder.
- This varies, depending on operating system.
- This link gives the possible directories.
- Locate a file called “mspr.hds”, and rename it to something else (e.g. “old.mspr.hds”)
- Connect to the Digital Campus site and try playing a movie again